Terms of Service

Our services are provided for professional and research use. You agree to use them only for their intended purpose and in compliance with all applicable laws and regulations.

You agree not to:

• Use our services for any illegal purposes
• Attempt to gain unauthorised access to any part of our services
• Copy, modify, or distribute our intellectual property without written permission
• Use our services in any way that could damage or impair them
• Resell or redistribute our services without authorisation

All prices are subject to change without notice. Prices do not include applicable taxes, shipping, handling, import duties or insurance charges unless explicitly stated.

Payment Terms:

• Payment is due in full at the time of order unless credit terms have been previously approved in writing by Undalogic.
• For approved credit accounts, payment is due within 30 days from the invoice date.
• Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
• Payments are processed securely through our authorised payment providers.

• Undalogic will arrange for shipping of Products via a carrier of the Company's choice unless otherwise specified and agreed upon.
• Delivery dates are estimates only. Undalogic shall not be liable for any delays in delivery due to causes beyond its reasonable control.
• Risk of loss transfers to the Customer upon delivery of Products to the carrier.
• Customer shall inspect all Products immediately upon receipt and notify Undalogic of any apparent defects, damages, or shortages within 5 business days of delivery.

Our products are designed for professional and research applications. By purchasing and using our products, you agree to:

• Use the products in accordance with provided documentation
• Not modify or tamper with the products in any unauthorised way
• Maintain any required licences or certifications for your intended use
• Follow all safety guidelines and precautions

Undalogic warrants that the Product will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase (the "Warranty Period").

Warranty Coverage:

During the Warranty Period, Undalogic will, at its option, repair or replace any Product that proves to be defective due to improper workmanship and/or materials, under normal use and maintenance, at no charge to the Customer.

Warranty Procedure:

To obtain warranty service, Customer must:

• Contact Undalogic's technical support to determine if the issue can be resolved remotely;
• If remote resolution is not possible, obtain a Return Material Authorisation (RMA) number from Undalogic;
• Ship the defective Product to Undalogic in its original packaging or equivalent, with the RMA number clearly marked;
• Provide proof of purchase showing the date of purchase.

During the Warranty Period, Undalogic will cover the cost of shipping the repaired or replacement Product back to the Customer. The Customer is responsible for shipping the defective Product to Undalogic.

Exclusions:

This Limited Warranty does not cover:

• Damage resulting from improper installation, operation, maintenance, or use not in accordance with Product documentation;
• Products that have been modified, altered, or repaired by anyone other than Undalogic or its authorised representatives;
• Damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes;
• Damage caused by service performed by anyone who is not an authorised service provider of Undalogic;
• Products with a serial number that has been removed, defaced, or altered;
• Normal wear and tear, consumable parts, or cosmetic damage;
• Loss of data or software.

Limitation of Warranty:

THE ABOVE LIMITED WARRANTY IS THE CUSTOMER'S SOLE AND EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

IN NO EVENT SHALL UNDALOGIC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, DATA, OR USE, EVEN IF UNDALOGIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

UNDALOGIC'S TOTAL LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE PRODUCT GIVING RISE TO SUCH CLAIM.

• Products may be returned within 30 days of purchase for a full refund, provided they are in original condition with all packaging and accessories. A restocking fee of 15% may apply.
• To return a Product, Customer must obtain a Return Material Authorisation (RMA) number from Undalogic prior to shipping. Products returned without an RMA number may be refused.
• Refunds will be issued using the original payment method within 10 business days after Undalogic receives and inspects the returned Product.

• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: The failure of Undalogic to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: Customer may not assign these Terms without the prior written consent of Undalogic.
• Entire Agreement: These Terms constitute the entire agreement between Undalogic and Customer with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.